Complaints and Disputes Policy
Club 3000 Bingo follows the "Conditions and Codes of Practice October 2008" for handling customer complaints and disputes, with regards to Gambling Only
Handling Customer Complaints and Disputes
(Gambling and non-gambling)
Stage 1: Initial Complaint
Speak to and email the General Manager at complaints@club3000bingo.com
If the General Manager is unavailable, contact the Duty Manager.
Stage 2: Escalated Complaint
If unsatisfied with the initial response at club level, submit a written complaint to:
Complaints Department - Head Office Club 3000 Bingo, Poplar Bank, Huyton, L36 9US
Or email: complaints@club3000bingo.com
Acknowledgment
All complaints will be acknowledged within 7 working days.
Assessment
Complaints relating to gambling transactions will initially be assessed by the Compliance Manager against the Rules of Play displayed on the Club Noticeboard. Should you not be happy with this response you can request that it be referred to the Regional Manager and then finally a Director if necessary.
Non-gambling complaints will be referred to the Regional Manager or Compliance Manager for a final decision.
Stage 3: External Review
If still unsatisfied after following all stages and the complaint is related to a Gambling Transaction, contact our approved ADR entity,
IBAS (Independent Betting Adjudication Service):
Address: PO Box 62639, London EC3P 3AS
Website: ibas-uk.com
